FAQs
E-MAIL LIST SIGN UP
How can I add my name to your mailing list?
To sign up for special offers and promotions from ZingToyshop.com, simply click here
To unsubscribe from our mailing list, please click on the “Unsubscribe” link at the bottom of any e-mail.
If you experience any problems, please contact our Customer Service Center via e-mail at: info@zingtoyshop.com
Note: You must opt-in to the Zing Toy Shop e-mail list in order to receive emails. Even if you have an account, you will not receive e-mails unless you have also subscribed to the e-mail list.
CREATING AN ACCOUNT
How can I create an account?
Simply click here and complete the create account form:
FORGOT YOUR PASSWORD
What can I do if I forgot my password?
If you have forgotten your password and know your Log On ID, password hint, and hint answer, please click here. Enter your information and we will e-mail a temporary password to you.
MANAGE YOUR ACCOUNT
How can I manage my account?
Managing your account and updating your information is easy. Simply click here to login and access your personal information.
CHANGE YOUR ADDRESS
How can I change my address?
To change your billing or shipping address, click here to log in to “My Account.” Once logged in, click on “View Address” at the bottom of the account details box to update your address.
If you experience any problems, please contact our Customer Service Center via e-mail at info@zingtoyshop.com. Unfortunately, you will not be able to change the destination of your order if you have changed your address since you placed an order. Please contact your local post office to have your mail forward to your new address.
PLACING AN ORDER
How can I place an order?
You can either order online at Zingtoyshop.com or call us toll-free at 1-877-503-9464. We accept Visa, MasterCard, American Express, Discover, and PayPal (US and Canadian PayPal accounts only). PayPal is only accepted online at Zingtoyshop.com; no cash, check or money order payments will be accepted.
ITEM AVAILABILITY
How can I know if an item I want is available?
The availability of each item we sell on Zing Toy Shop.com is shown on the product description page. Most in stock items ship within one business day of when you place your order (Monday through Friday, excluding holidays.) (By “shipped,” we mean the item has left our fulfillment center.)
Our goal is to offer you the hottest items as soon as possible. We offer some of our items as pre-sale and will ship to you as soon as they become available. The availability of any item we sell is subject to change
ORDER CONFIRMATION
What can I do if I never received an order confirmation e-mail?
If you did not receive a confirmation e-mail within 4 hours of placing an order, it may be due to the following:
1.Your e-mail provider may be blocking our attempts to communicate with you.
2.You may have entered your email address incorrectly when setting up your account.
Please check your Junk Mail folder and/or turn off your Spam Filter to allow e-mail from Zing Toy Shop.com. You can then contact our Customer Service Center at info@zingtoyshop.com to request that a new order confirmation e-mail be sent to you.
Also, please verify that you have typed your email address correctly when setting up your account. If there is a typo, please contact customer service to have the email address updated and the email sent to the correct address.
To prevent our e-mails from landing in your Junk Mail going forward, please add: info@zingtoyshop.com to your address book.
ORDER STATUS
How can I track my order?
Once your order has been shipped, you will receive a shipment confirmation e-mail with a tracking number. Click here to enter your tracking information.
If you have not received a shipment confirmation, click here to check your order status. You will need to provide your order number and billing zip code.
CANCEL OR MODIFY ORDER
How can I cancel or modify an order that I have placed?
Once an order has been submitted, we cannot always guarantee that a cancellation can be made, especially if the order is placed outside of our business hours. We do our very best to ship in stock orders as quickly as possible. Items that are in stock at the time the order is placed are immediately entered into the shipping process. You must contact our Customer Service Center via phone to check you order status at 1.877.503.9464 (8AM –5PM PST Monday – Friday). We cannot guarantee requests for cancellation received via email will be handled before your order enters the shipping process.
On your order confirmation email, there is a link “Edit or cancel the order” Please click on the link and following the instructions. Again we cannot guarantee requests for cancellation received if your order has been shipped.
If you have received a partial order (i.e. an item is backordered), you can attempt to cancel the unshipped items by contacting our Customer Service Center via email or phone.
PAYMENT INFORMATION
How can I enter my payment information?
We accept American Express, MasterCard, Visa, Discover, and PayPal. If you select a credit card as your payment option, please enter your credit card number without spaces or dashes. We will also ask you to enter your credit card Security Number. (The Security Number is the 3-digit number on the back of MasterCard and Visa cards or the 4-digit number on the front of American Express cards). If you select PayPal as your payment option, you will continue through the standard checkout process then automatically proceed to paypal.com to enter your PayPal payment options. You will then be directed back to ZingToyShop.com to complete your order.
CHECKOUT PROCESS
How can I check out?
Take a moment to review all of the items you've placed in your Shopping Cart. If you decide that you don't want a particular item or want to change the quantity, make the change then review your new subtotal to ensure accuracy before proceeding.
When you're ready to place an order for everything in your Shopping Cart, click the "checkout" button. You will be taken to the first page of the order form. Check the accuracy all of the information you provided and make any necessary adjustments.
When you are ready, click the “complete order” button to submit your order. Once you place your order, we will send you a confirmation e-mail message. We will send you another e-mail message at the time of shipment.
When will my account be charged for an order?
Accounts will be pre-authorized for the shipment amount when the order is sent to our fulfillment center for shipping. Once the shipment has been sent, we will charge the account for the purchase. We will notify you via e-mail, phone or U.S. mail if there is a problem with your account.
Note: Pre-authorized amounts will drop off the method of payment unless used within 72 business hours or less.
PAYPAL FAQ
What is PayPal?
PayPal is an alternate payment method for placing your order. It enables any customer with an email address to securely send payments online. With a US PayPal account, you can choose to pay with your credit card, debit card, bank account, or PayPal account balance for any purchase you make. Your credit card and bank numbers are never seen by ZingToyShop.com. If you select PayPal as your payment option, you will continue through the standard checkout process then automatically proceed to paypal.com to enter your PayPal payment options, you will then be directed back to ZingToyShop.com to complete your order.