Returns and Exchanges Policy

Zing Toys Shop Returns and Exchanges Policy

 

 

We hope that you are completely satisfied with your order. If, for any reason, you are not satisfied, you may return most items sold by Zing.Store within 30 days of delivery for a replacement or a refund. Items that are not permitted to be replaced or returned are described below under “Ineligible Returns/Replacements.”

 

Ineligible Returns/Replacements

 

We cannot accept for return or replacement any item that has been opened, unless it arrived damaged. If an item was sold as a set, individual elements of that set cannot be returned for a refund. (Please return the entire set if you are requesting an eligible refund or replacement.)

 

Defective Products

 

If you received an item that was defective, please contact customer service at 1.877.503.9464 or send email to info@zing.store

 

Requesting a Return Merchandise Authorization

 

You are a valued customer, and we want your shopping experience with us to be hassle-free. If you do need to return an item to us and the item is eligible for return, please click here to obtain a return merchandise authorization number and information on how to print a return label. Please note that we cannot accept any returns without a Return Merchandise Authorization. All unauthorized returns will be returned to sender.

 

Packing and Sending Your Return

 

Once you have received your Return Merchandise Authorization, pack the items securely in a box. You can use the box that the items arrived in or another box, if you prefer. Please ensure all old shipping labels and barcodes have been removed.

Affix the shipping label securely to the outside of the box.

Send your Return to us using an insured or track able shipping that is most convenient for you.

 

Requesting a Replacement

 

During the Return Merchandise Authorization, you can request a replacement for the same item if it arrives damaged. At this time, exchanges for different items are not possible, but you are welcome to place a new order on our website at zing.store

 

Requesting a Refund

 

If a refund is issued, the purchase price of the item plus applicable sales tax will be credited. All eligible refunds are made to the original form of payment.  

Processing Your Return

 

Please allow 21 days to process your return. You will receive notification via e-mail or postal mail confirming that your return has been received and processed. You can also log in at www.zingtoyshop.com/track your return to confirm whether your return has been received and processed. If, after 21 days, you still have not received e-mail or written confirmation that your return has been processed, please contact our Customer Service Center at 1.877.503.9464 or send email to infoz@ozwest.toys. Please allow up to two billing cycles for any eligible refund to appear on your credit card statement.

 

Undeliverable Shipments

 

When packages are returned to us as an undeliverable, we will attempt to contact you via phone or e-mail in order to obtain a different shipping address to re-ship the order. If you are concerned that there may be an issue with the delivery of your order, you can log in at www.Zingtoyshop.com/track package or call our Customer Service Center at 1-877-503-9464 or email info@zing.store

 

Canceling or Changing an Order

 

Once an order has been submitted, you must contact our Customer Service Center at 1-877-503-9464 to attempt to cancel or log in at www.zingtoyshop.com/canceling and an order. We are unable to honor customer requested to cancel orders that have already entered the shipping process.

 

Contacting Our Customer Service Center

By e-mail: info@zing.store

By Phone: 1-877-503-9464 (8AM-8PM PST, Monday-Friday; 10AM-5:00PM)